Desktop Support Technician
PerunHR, Czech Republic
Job Description
Since our inception, PerunHR has been focused on building a strategic, quality outsourcing practice. We offer recruitment process outsourcing services by implementing a modern recruitment system, using the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems. We help our clients find perfect fits for their vacancies and support candidates to connect with our clients and achieve their goals together. In a market with numerous service providers, by nurturing our core values, our staff apply and improve specialized knowledge in the required field while ensuring high expertise in providing services.
For our client, we are looking for a Desktop Support Technician (On-site / Full-time) to support the current and ongoing projects.
Job Overview:
As a Desktop Support Technician, you will help in troubleshooting the issue for organizations to maintain the functionality of the system to be in line with business goals.
Responsibilities:- Provide onsite and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of Customer level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure and troubleshoot, install Gold image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End-User Data back-up and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations).
- As directed by Customer Tech support, will assist in troubleshooting the data center devices.
- Replace defective components cards in data center equipment as advised by Customer Tech Support e.g., remove a module and replace it, reconnect patch cables. Daily tape change in support of local Backup Routine in required sites.
- Import /Export tapes to the tape libraries as advised by Customer tech support.
Requirements
Technical Skills:
- Minimum 1 year of experience in this or a similar role.
- Must have experience of using a Call Logging system.
- Must have a good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial.
- Knowledge of mobile devices, Androids, and iPhones.
- Working knowledge of current and legacy hardware platforms. Experience building, configuring, replacing, and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts, as identified by Customer.
- Excellent hands-on experience in the installation and troubleshooting DC equipment, Rack and Stack of the DC equipment/cable.
- Completion of CompTIA certifications e.g. A+, Network+ etc.
- Completion (or near completion) of Microsoft certifications e.g., MCP, MCITP, MCSE.
Soft Skills:
- Good customer-facing skills.
- Demonstrates independent and proactive thinking.
- Builds effective relationships within the team and across the business and Professional Services.
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
Languages:
- Fluency in English and Czech language.
Benefits
Gross Salary: 1700 2500 EUR / per month.