Knowledge Enablement Manager
Mews, Czech Republic
Job Description
Can you help us change the world?
Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? If you’re a Knowledge Specialist, keep reading and tumble down the Mews rabbit hole...
About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role especially at a rapidly growing company like Mews but if we had to distil it down to a job description (which we do, because this is a job description), it would be this:
We’re looking for experienced Knowledge and Enablement leader who will help our employees advance their skills and knowledge.
You will be responsible for developing and implementing learning strategies and programs, designing e-learning courses, career plans, workshops and more.
Your mission, should you choose to accept it:
· Develop Learning amp; Development materials by completing thorough research, analyzing educational resources and assessing the needs of Mews.
· Collaborate with stakeholders and leverage Customer Support ticketing data or other teams’ demand to identify trends where increased and/or modified Learning amp; Development documentation is required.
· Maintain schedule of planned Knowledge Management and related document releases, gather and research graphics and imagery for multi-dimensional messaging.
· Champion the team’s ways of working, acting as an inspirational leadership role-model, and having a full understanding of our enablement processes, design principles, playbook, and governance model.
· Develop Enablement feedback loop to continuously improve organisational knowledge to act and incorporate internal user feedback.
· Deliver on-site and on-the-job training, coaching, and development to internal and external teams
· Develop courses to evolve the learning curriculum -- selecting appropriate instructional methods such as 1-on-1 training, lectures, demos, role plays or e-learning.
· Organize and develop training reference materials, tests and certifications, and other learning resources
· Coordinate continuing education sessions across Programs, Tools, Compliance, and Customer Experience lifecycle and journey
· Measure effectiveness of training programs, gather and synthesize feedback, report on attendance amp; certification completion to make improvements as needed
· Partner with Sales amp; Customer Experience leadership to identify and address specific performance challenges amp; knowledge gaps
Requirements
You’ll be a great fit if you bring a few of the below with you:
· Professional experience in the area of training and development
· Experience in working with LMS systems
· The ability to analyse training needs
· Ability to design e-learning training
· Knowledge of authoring tools - Articulate / Vyond package
· Knowledge of instructional design and cognitive science
· Knowledge of trends in the learning technologies market
· Knowledge of agile methodology and the ability to prototype
· Very good presentation skills
· Data analysis skills (knowledge of Excel, PowerBI)
· Very good command of the English language
· Very good organization of own work and ability to work under pressure.
· Ability and satisfaction in working with various groups of clients
· Prioritization according to business needs - ability to lead the discovery, conduct the research; clearly define business needs and evaluate the prioritization
· Experience within a SaaS environment and a strong technical understanding is preferred but not mandatory.
Approach
· Share what you have learned, created, and proved
· Innovate to be more creative, inventive, and imaginative
· Reuse what others have already learned, created, and proved
· Collaborate with others to take advantage of what they know
· Learn by doing, from others, and from existing information
If knowledge is an asset, it must be managed just the same as a financial asset, our knowledge manager must be able to recognise:
· What does the organisation know?
· What the organisation doesn't know
· Who needs to know what?
· Who knows what (and where they are, inside or outside the organisation)?
· Does our organisation systematically learn from outside?
· Do we create knowledge here?
· Is the newly crea