Customer Support Representative - Dutch (Czech Republic / Netherlands / UK)
Mews, Czech Republic
Job Description
Can you help us change the world?
Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? If you’re a Customer Support Representative, keep reading and tumble down the Mews rabbit hole...
About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role especially at a rapidly growing company like Mews but if we had to distil it down to a job description (which we do, because this is a job description), it would be this:
We’re looking for an Customer Support pro to join our team at the HQ in Prague. This role requires a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a start up vibe.
Your mission, should you choose to accept it:
- Develop an in-depth understanding of Mews’ solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
- Provide exceptional support for customers on technical issues via messaging, email and phone
- Consult with customers proactively on ways to improve usage and efficiency
- Become familiar with all integrated partner solutions to ensure that we match up the best-connected solutions based on customer needs
- Build and retain rapport with appointed Mews person at customer sites
- Maintain thorough customer documentation
- Continuously improve internal knowledge base
Requirements
You’ll be a great fit if you bring a few of the below with you:
- Experience in hotel operations
- Professional experience in customer support
- Native or fluent in English
- Ability to speak Dutch fluently
- Higher Education preferably in Hotel Management / IT / Business
- Ability to take feedback, learn quickly and adapt to new situations
- We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
- Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organisational levels
- A genuine interest in innovative software and disruptive tech
- Highly structured and organised
- Permission to work in the country in which you will work (Czech Republic, Netherlands, UK)
- Willingness to work in shifts as we support our customers around the globe 24/7
Benefits
What’s in it for you?
Did you know that Mews was voted the Best Place to Work in Hotel Tech in 2021? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Company shares
- Unlimited holiday (no, this is not a typo)
- Health and wellness plans
- Flexible Benefits via Ben Platform
- Remote/flexible working
- Regular team events, socials and a legendary annual company gathering, Mews Con (the only con that’s actually a pro)
Who is Mews?
We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2012 by a team of former hoteliers, and since then we’ve been transforming hospitality for both hotel staff and guests.
Essentially, Mews is a powerful software platform that acts as a central nervous system for hotels, hostels, apartments and more. We use smart tech and automation to make day-to-day operations easier for hoteliers, so they can focus on the thing that really matters: providing remarkable guest experiences.
More than 2,000 properties across 60+ countries are powered by Mews, with more joining every week. Bookings, payments, operations, guest management everything a hotel needs to operate can be done through our solution. We work with some amazing hotels, including Sage Hospitality Group, Machefert Group, The Student Hotel, and Tsogo Sun Hotels.
Life at Mews
That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drin