IT Technician
Kemp Technologies, Czech Republic

The role IT Technician is to provide entry level user support (IT helpdesk) and offload well-defined and repetitive tasks such as user on-boarding amp; off-boarding, asset management, administrator of SaaS applications, reporting or expense management from system administrators and IT specialists. IT Technician is a member of IT team, reports to Director of IT and works under the supervision of IT team members who serve as escalation points for tasks beyond common routine.

Expectations

• Systematic thinking and disciplined problem-solving aptitude.
• Communication skills and positive energy.
• Resistance to stress and ever-changing business requirements.

• Willingness to learn and expand on IT knowledge.
• Ambition to move on to junior system administrator role in the future.

Key responsibilities

• Handling of daily user support (IT helpdesk).

• Dealing with user reported issues related to standard company software in use.

• Configuration of user permissions and group access in Office 365.
• Handling of hardware and software purchases.

• User on-onboarding and off-boarding.

• Installation amp; configuration of client devices.
• User management in Office 365 amp; other company systems.

• Asset management and documentation.

• Evidence of hardware assets and software licenses.
• Evidence of SaaS applications in use.
• Maintenance of Kemp ITS SharePoint page for up to date and accurate content.

• Administration of SaaS applications in use.

• Maintenance of company SaaS applications.
• Expense management and reporting.

Qualification

• Proficiency as a user of Windows-based system and Office 365.
• No specific prior IT administrator knowledge required.

• English proficiency for communication on daily basis.

Job Rewards and Benefits