ITSM Director - (Prague, Service Management, ServiceNow, ITIL)
D-ploy (Czech Republic) s.r.o., Czech Republic

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Manage a team of about 15 people, 7 will be direct reports
• Report directly to CTO
• Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
• Provide direction and goal setting on strategy and operations.
• Provide tactical and strategic recommendations based on ITSM key performance measures.
• Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization.

Requirements

• Expert knowledge of ITIL framework and have managed transformation and ongoing operations of the Service Management processes
• Knowledge of ServiceNow, and other tools used in the ITSM environment
• Experience in the whole function of service desk
• Knowledge in HW and SW asset management
• Demonstrated experience in leading process improvement and organizational change initiatives.
• Proven expertise and overall responsibility in customer relationship management
• Ability to work with people from a variety of different culturally diverse backgrounds and based in different locations
• Fluency in English (spoken and written)
• Candidates have to declare a Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Job Rewards and Benefits