Customer relations agent with Polish
SaltPay, Czech Republic
Job Description
Help us build the most prominent European Fin-tech!
Join us in building top-notch products and services to help small and mid-sized merchants to better manage and grow their business, with the goal of making any small business feel big. We are providing them high-end technologies and solutions, starting by offering merchants an Android-based payment terminal, CRM and Loyalty products. But it doesn’t stop there. We are a very ambitious, diverse, and young team with big plans for improving the life of our customers!
About our Customer Relations Team
At Customer Relations, we put our customers at the heart of everything we do. We aim to consistently exceed their expectations and make them feel cared as they never have before. As part of our team, you will become their voice, and your feedback and suggestions will be key in driving developments in all other teams. We are looking for people who are hands-on and don’t run away from big challenges. People who are eager to learn and grow with us, as well as contribute with their own expertise to solve our customers’ problems and craft solutions based on the latest technology and design. Are you excited about helping small businesses reach their full potential? Help us become the best customer relations team in Europe as we deliver on our core objectives:
• Deliver outstanding customer experience
• Develop and foster a customer centric culture within the entire organization
• Constantly innovate with the latest technology
As a Customer Relations Agent you will:
• Help customers make the most of our services and grow their business! You will be assisting through all communication channels to educate them about our products and resolve their requests, providing the best service no matter who they are
• Be the voice of the customer and the key to success of our teams.All teams in SaltPay develop and adjust to fulfil the needs of small businesses, and your communication with the customer will guide us in this process
• Constantly rethink the way we do things to improve our processes and internal systems
Requirements
An obsession to put the customer first
Fluent in Polish and Czech as well solid English language skills