Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job titlenobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
Site Reliability Engineering at Medallia brings together the infrastructure and applications that power a highly reliable, agile, and efficient global SaaS platform. We are building a next-generation global data center operating system that spans cloud-based and on-premise infrastructure, leveraging some of the most exciting new open source technologies. We work closely with product and platform engineering to make the world's best customer experiences even better. SRE owns the reliability of key components of the applications and infrastructure stack at Medallia, and ensure that they continue to scale with our rapidly-growing businessThe Job- Site Reliability Engineering at Medallia requires a desire to dig deep into a wide range of technologies, and a relentless drive to make the customer experience better through investments in automation and infrastructure improvements. Business is booming, and the infrastructure that supports the Medallia platform needs to continuously scale to meet the demands of our explosive growth.
The Role- Deploy and update applications within our systems foundation (compute, storage, network, etc.)
- Build monitoring, automation and tooling to prove and maintain a world-class end-user experience.
- Debug and solve complex problems that may span the full service stack.
- Proactively monitor and manage the availability of infrastructure and applications.
- Optimize performance of components across the full service.
- Work closely with product-engineering teams to eliminate technical debt.
- Be a part of the SRE team on-call rotation for escalations.
Minimum Qualifications- Minimum of 3 years experience managing and maintaining large scale SaaS platforms.
- Strong understanding of the Linux operating system.
- Ability to code or script automation in at least one language (Go, Python, Ruby, Bash, etc.) on Linux-based platforms.
- Experienced with physical and cloud environments.
- Deep experience in at least one infrastructure component (operating systems, compute, storage, networking, distributed systems, big data, cloud, etc.) and a solid understanding of the rest, and how they impact services.
- Experience building, configuring, and maintaining operational monitoring and reporting tools.
- Solid understanding of infrastructure and application performance metrics, including capacity planning.
- Strong communication skills.
Preferred Qualifications- Familiarity with containers management tools such as Kubernetes, Mesos, Aurora, etc.
- Experience working with AWS cloud environments and technologies.
- Experience with configuration management tools such as Ansible, Puppet, SaltStack, etc.
- Experience of monitoring and observability tools such as Prometheus, Elastic Stack, InfluxDB, etc
Please note, this role may require being on a rotating on-call shift which includes being available during evenings and weekends when scheduled.Medallia Engineering is a global, no-nonsense, and flat organization where the best ideas are implemented, no matter where they come from.We’ve got a culture focused on smarts, kindness, continual learning, and feedback.We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and codebase.We love technology -- and follow the latest technologies and sharing what we learn.We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tooling.We build strong relationships with team members around the globe.
At Medallia, we don’t just accept differencewe celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal oppo