Customer Success Engineer with IT skills/background
Prodensa Group, Czech Republic

About the company

Fast growing international IT consulting company supporting customers from sectors and industries of all kinds with an organization’s data. With an office in the US and a development center in Prague, the company has become the first-of-its-kind central hub of all data flows that allows information users to understand the where, how, and what of their information assets.

Every organization uses data to stay relevant and competitive while undergoing constant digital transformation process. The company shows the data’s origin and its journey through all data-processing systems to every user at the organization.

Location: center of Prague

What would you be doing?

• Supporting existing customers during deployments and after deployment to help customer see value of the company's products
• Troubleshoot and resolve issues
• Educating customers on products features and use cases to enable account growth
• Identifying growth opportunities by understanding existing customer needs and the use of the product
• Collecting feedback, suggestions for improvements and feature requests from customers to improve the product and increase the product value and passing those to the development team
• Handling assigned requests for customers support
• Creating new and improving existing product documentation, knowledge base articles, best practices, quick start guides and other resources associated with company's products
• Supporting customers during on-boarding, implementations and long-term usage of products
• Contributing to company's customer success process improvement,

Requirements

Need to have

• Familiarity with ETL tools (Informatica PowerCenter, Data Quality, Big Data Management; SSIS, IBM DataStage, Oracle ODI, Talend)
• Experience with databases and SQL including procedural extensions (Oracle, Netezza, MSSQL, Teradata, DB2, MySQL, PostgreSQL, .)
• Familiarity with BI amp; reporting tools (SSRS, PowerBI, Cognos, MicroStrategy, Tableau, .)
• Minimum one year of customer facing/consulting experience
• Minimum one year of support experience (can also be just a part of other job responsibilities)
• At least basic experience with Windows batch or Powershell scripting or Linux shell scripting
• Troubleshooting and log investigation
• Troubleshooting integration issues across multiple applications
• Personal characteristics: collaborative, team-player, creative person with positive "can-do" approach

Nice to have:

• Active experience with ETL, BI amp; reporting tools
• Any language developer experience (Java preferred)
• Coaching experience

Benefits

What you can expect

• Employment at a dynamically growing international company
• From day 1 being a part of a friendly, diverse and professional team
• Focus on technology and innovation
• Competitive salary package and bonus system
• Variety of benefits like: meal vouchers, 25 days of vacation, company's notebook and telephone
• Corporate events and team building activities

Job Rewards and Benefits