D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Develop and implement a strategic plan for network engineering and technology, focusing on network and investment decisions.
- Ensure that the network functions meet the identified business needs.
- Collaborate with other service owners to identify service dependencies and generate solutions for complex technical challenges.
- Follow prescribed workflows and procedures based on an industry standard framework (ITIL).
- Work with company architects and architecture board to ensure network standards are implemented in upcoming projects.
- Design and document network solutions or new services according to business needs, and hand them over to the deployment team.
- Collaborate and lead interactions with partners and service providers to achieve the expected objectives, such as Proof of Concept.
- Provide a clear definition and description of the service, including related documentation, primary use cases, and business value.
- Drive service maturity and enhancements with partners and internal colleagues.
- Identify security risks associated with the services and develop mitigation strategies.
- Maintain the service catalog for each respective service.
- Manage the total capacity, utilization, features, and resiliency of assigned services.
- Manage the costs of the service, including benchmarking the total and unit costs, service level and features, and risk profile.
- Be accountable for demonstrating sustainable productivity in the running of the service, including cost per user and total cost of ownership (TCO).
- Develop a strategy that incorporates all aspects into the service, ensuring it aligns with the company's investment and risk trade-offs.
- Create a phased deployment roadmap for the service, outlining the short-term and long-term vision and delivering committed results.
- Report the investment roadmap for the services, including deliverables, expected outcomes, and impact on key metrics.
- Manage the assets, including hardware, software, people, and processes, associated with the service.
- Responsible for the renewal process of licenses and hardware.
- Participate in special projects and perform other assigned duties.
- Participate in troubleshooting during critical outages.
Requirements
- Five or more years of experience in IT Infrastructure is a minimum requirement.
- Strong overall IT work experience is essential.
- ITIL 3/4 certification is a plus
- Certified Technical Specialist (LTM / ASM) or Certified Solution Expert is a plus
- Demonstrate expertise in designing, implementing, and troubleshooting F5 technologies on an enterprise scale.
- Proven experience in creating documentation such as HLD, LLD, and network diagrams.
- Experience in managing network services, KPIs, and SLAs with suppliers/vendors.
- Desired experience with RFI/RFP processes and the preparation of associated documentation.
- Excellent communication skills
- Fluent English (spoken and written)
- Candidates have to declare Criminal record extract not older than three months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?