Video Training Specialist
Ventrata, Czech Republic
Job Description
Ventrata is on the lookout for an enthusiastic and innovative Digital Training Specialist to join our dynamic team. As a Digital Training Specialist at Ventrata, you’ll be responsible for customer education and for training our clients on the ins and outs of our product. Your role will involve developing video training materials, leading webinars and online trainings, and ensuring our customers feel confident in utilising our technology to its fullest potential. If you’re a skilled communicator enjoy working on video content, we want to hear from you!
About Ventrata
Founded in late 2016, Ventrata is an enterprise ticketing platform designed for high-volume attraction, tour, and activity operators. Our all-in-one platform powers online, in-person, amp; third-party sales, and provides robust functionality around resource management, hardware integrations, and 24/7 live support. Ventrata's solutions are trusted by some of the biggest names in the industry: Big Bus Tours, Sightseeing Pass, Tootbus, Historic Tours of America, Boston Duck Tours, Pilsner Urquell Experience, Fat Tire Tours, Museum of Illusions, multiple Gray Line and City Sightseeing operators. Despite the challenging environment, Ventrata continues to grow in double digits. During the global pandemic, many attractions have restructured and upgraded their technology. In 2023 Ventrata sold 21,675,439 tickets which was a 60% increase compared to 2022 and we have expanded to 57 countries, covering 29% of the globe, reflecting our growing global footprint. Ventrata has been profitable since 2018 and holds substantial private backing. There have been two successful rounds of funding prior to coronavirus. No funding has been required to maintain operations through the period. Our team is based in Czechia, the UK, Austria, Spain, Portugal, Slovakia, Croatia, Nigeria, Canada, and the US.
What will be your main responsibilities?
- Develop video training materials: based on the existing guidelines, create comprehensive and user-friendly video materials to help the customers with self-onboarding and understand the functionalities of our products.
- Hands-on education: leading webinars and online trainings
- Stay updated on the product features: keep abreast of product updates, enhancements, and new features to ensure accurate and up-to-date training materials.
- Gather and analyse feedback: collect feedback from training sessions and collaborate with the product development team to improve training materials and address common customer needs.
- Collaborate with cross-functional teams: work closely with customer success and product teams to align training efforts with overall business objectives and customer needs.
- Evaluate training effectiveness: access the impact of training programs by analyzing customer adoption rates, proficiency levels, and feedback to continuously enhance training strategies.
Requirements
Who is our ideal candidate?
- Advanced English
- Education in relevant fields such as Communication, Multimedia, Audiovisual creation, Education
- Exceptional written and verbal communication skills with the ability to convey complex technical information in a clear and concise manner.
- Demonstrated experience in designing and delivering effective digital training programs, preferably in a B2B setting.
- Familiarity with digital products and technology, and the ability to quickly learn and understand new software applications.
- Ability to collaborate effectively with cross-functional teams, including sales, marketing, and customer support, to align training efforts with business goals.
- Ability to collect and utilise feedback to improve training materials and programs continually.
Benefits
- We are fairly informal about working hours. We want to make sure you like your job and wanna go an extra mile for us.
- Unlimited paid holiday days.
- Start-up working environment.
- WFH or work remotely.
- Team buildings and company remote office. Sounds boring? The whole team met in Spain, South Africa, Italy, Portugal, France and Greece. We also enjoy a spontaneous beer after work or any sports activity.
- Office in Brno and Lisbon. We have two office locations: the core team is located in Brno and we have one newly opened office in Lisbon. How does working for a month from Lisbon sound?
- Young and passionate team - the ‘Ventrata family
- Refreshments and delicious coffee in the office area.
- Hardware/ remote setup package.
- Competitive salary and regular salary revaluation.
Did we catch your eye or maybe also your heart and do you want to become part of the Ventrata family? Send us your CV and join us!