Technical Support Specialist for B2B
Ventrata, Czech Republic

Ventrata is looking for a B2B Technical Support Specialist to help our clients with their issues. If you love problem-solving and are an excellent communicator, this is the role for you.

Ventrata is an enterprise ticketing platform designed for high-volume attraction, tour, and activity operators. Our all-in-one platform powers online, in-person, amp; third-party sales, and provides robust functionality around resource management, hardware integrations, and 24/7 live support. Ventrata's solutions are trusted by some of the biggest names in the industry: Big Bus Tours, Sightseeing Pass, Tootbus, Historic Tours of America, Boston Duck Tours, Magnicity / M56 Group, Pilsner Urquell Experience, Fat Tire Tours, Museum of Illusions, multiple Gray Line and City Sightseeing operators.

Despite the challenging environment, Ventrata continues to grow in double digits. During the global pandemic, many attractions have restructured and upgraded their technology. For Ventrata, this has driven a growth rate of 6× from $80m in ticket sales in 2019 to more than $900m in 2022. Ventrata has been profitable since 2018 and holds substantial private backing. Our global team is based in Portugal, Czechia, the UK, Ireland, Spain, Slovakia, Croatia, Nigeria, and the US.

What will your main responsibilities be?

• Actively improve the customer experience;
• Work with clients and their employees to identify problems and advise on the solution;
• Recreate, troubleshoot and independently investigate reported issues;
• Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• Master the support channels: Ventrata Chat, Slack and Helpdesk;
• Help with client onboarding and uploading data to our systems;
• Supporting internal teams with tasks beyond the job description;

Requirements

Are you our ideal candidate?

• You are looking for a huge challenge;
• You are interested in technology, you are curious about systems, software and hardware, and you are a fast learner;
• You are open-minded person always looking for feedback and ways to improve;
• You take pleasure and pride in your work;
• You do wanna grow with the company;
• You have excellent communication and interpersonal skills.

And a few more skills

• B2 English mandatory;
• Analytical mind and problem-solving attitude;
• Ability to effectively describe and document issues;
• Attention to detail;
• Ability to work independently and as a part of a team;
• Another language is a huge plus (SPJ, FR, IT).

Benefits

Want to know more?

• You can work remotely or use our offices in Brno or Lisbon; Would you like to work from Europe, Africa, Asia? We do not really mind if the shift time zone is covered
• 24/7 shifts; 3 PM - 11 PM CET,
• Bonuses for working on national holidays;
• Paid lunch breaks; paid overtime; performance bonuses;
• 24 days of paid vacation;
• Start-up working environment and unique company culture;
• Team buildings and company remote office. Sounds boring? The whole team met in Spain, Italy, France, Greece and South Africa within the past few years.

Does it sound crazy enough? Send us your CV in English and join us!

Job Rewards and Benefits