Operations Manager
FE fundinfo, Czech Republic
Job Description
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.
We are seeking an experienced Operations Manager for our Rebate Management System. The successful candidate will have a minimum of 5 years of experience in funds and/or rebate management, with a strong track record of achieving operational efficiency and process improvement. As the Operations Manager, you will be responsible for managing the day-to-day operations of the rebate management system, ensuring accuracy, timely delivery, and excellent customer service to our clients.
Key Responsibilities:
- Manage the daily operations of the rebate management system, including the setup and processing of rebates, refunds, and claims, ensuring accuracy and timeliness
- Develop and maintain standard operating procedures (SOPs) for all rebate management processes
- Identify and implement process improvements to increase efficiency and reduce errors
- Develop and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded
- Monitor and analyse rebate trends to identify opportunities for improvement
- Coordinate with cross-functional teams to resolve customer issues, escalations, and inquiries
- Ensure compliance with all legal and regulatory requirements
Required Experience and Skills
- Minimum of 5 years of experience in funds and/or rebate management
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously
- Strong attention to detail and analytical skills, with the ability to identify and resolve issues quickly
- Excellent communication skills, with the ability to communicate effectively with internal and external stakeholders at all levels
- Experience managing a team of analysts and customer service representatives
- Proficient in Microsoft Office, with strong Excel skills
- Excellent English (both verbal and written) skills
Preferred Experience and Skills
- Knowledge of rebate management software and databases is a plus
- Bachelor's degree in Business, Operations, or related field
Personal Competencies
- Results-oriented
- Self-motivated
Benefits
On top of a competitive salary, the following benefits are also offered:
- 140 CZK food vouchers per day worked
- Edenred Benefits Card
- Multisport card fully paid for by the company
- 5 weeks of annual leave
- 3 sick days
- Additional pension insurance contributions
- Team building activities