They say, Designing microprocessors is hard, expensive, and takes years. But does it have to? We say, No.
Codasip was founded on a simple belief we could bring together the brilliance of microprocessor architects and software engineers and capture it in tools that made design simpler, faster, and less expensive. The company was created in 2014 with the mission of democratizing processor design. Nowadays Codasip is a leading supplier of processing solutions for IC designers, offering products based on open standards such as the RISC-V ISA, LLVM, and UVM.
Location: Brno, Czech Republic
The Junior IT Specialist provides exceptional support to internal customers. Handles employee onboarding amp; offboarding, follows incident management amp; request fulfillment processes, and manages access rights. Creates and updates various documentation for internal customers.
Responsibilities:
- Provide high-quality and timely technical support to internal customers. Software, hardware, and network-related issues, including Google Workspace/Office 365, Atlassian cloud applications, Windows 11, Linux amp; macOS laptops and mobiles, and other tools and applications.
- Handle employee onboarding amp; offboarding, ensuring that new employees have the necessary hardware, software, and access permissions on time, including the setup, configuration, and delivery of new devices, account creation, and termination.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and printers.
- Follow the incident management amp; request fulfillment processes to ensure timely resolution of end-user issues, and escalate issues to higher levels of support as needed.
- Create and update documentation for end-users, including user guides, FAQs, and training materials.
- Install and move equipment, maintain an inventory of hardware and software assets, and ensure they are current and compliant with licensing and security requirements.
- Monitor and maintain the performance and security of end-user devices and software, and implement necessary controls to mitigate risks.
Requirements
Qualifications:
- At least 2 years of experience in end-user support, IT helpdesk, or a related field.
- Strong expertise in Windows 10/11 operating system, Google Workspace/Office 365, Jira, Confluence and Atlassian cloud applications.
- Familiarity with incident management amp; request fulfillment processes and tools, and experience working in a ticketing system.
- Basic knowledge of networking concepts and protocols, and experience troubleshooting network-related issues.
- Knowledge of Linux environment, Ansible, VMware Horizon VDI, and Microsoft Endpoint Manager / Intune is an advantage.
Competencies:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Ability to create and update documentation for end-users.